Returns + Care
Your happiness is our happiness babe,
So we will gladly accept exchanges ~ regrettably no refunds.
Due to our designs being limited, if we do not have your same design in your requested size we will offer you a full refund or you can, of course, select another design to the same value.
What you will need to do is have your intimates returned to us within 7 days of delivery in its original condition, unworn & unwashed. Please note you are responsible for paying for your own shipping costs for returns & exchanges + your store credit will be the product value and not include shipping. When returning we recommend making sure your parcel has a tracking number.
Email us at firstname.lastname@example.org to arrange an exchange
In the very unlikely event your garment is flawed please email us a.s.a.p. with your order number + an image of the flaw and we’ll get back to you pronto! Please note this doesn’t include normal wear and tear and we recommend checking out our care tab to make sure you look after your babies right. Unfortunately we do not accept exchanges on any of our knickers for hygiene purposes. You are also always welcome to come visit our studio if you need a little customisation done, such as a strap made tighter etc – we love to help!
It is advised to hand wash your intimates in warm soapy water, rinse thoroughly and lay flat to dry. We recommend a very mild soap - baby soap is best!
If you are a babe on the go and the washing machine is your best friend, we feel you but your intimates won't be loving you! If you must machine wash them, best to put them in on a cold wash with very mild detergent and in a laundry bag. *Please make sure you do not mix colours in the wash. Did you just mention hanging it over a heater or throwing them in a tumble dryer? no, just no babe. Best to lay it flat or gently on a washing line out of direct sunlight.