Care + Exchange

Care

Hand wash your intimates in warm soapy water, rinse thoroughly and lay flat to dry. We recommend a very mild soap - If you are a babe on the go and the washing machine is your best friend, we feel you but your intimates won't be loving you! If you must machine wash them, it is best on a cold wash with very mild detergent and in a laundry bag. *Please make sure you do not mix colours in the wash.

Lay them flat to dry or gently on a washing line out of direct sunlight.

Returns & Exchange

Your happiness is our happiness babe,

So we will gladly accept exchanges on all bralettes (knickers cannot be exchanged for hygiene reasons) ~ regrettably no refunds.

What you will need to do is have your intimates returned to us within 14 days of delivery in its original condition, unworn & unwashed.All sales are final after 14 days of delivery.

Please note you are responsible for paying for your own shipping cost both ways for your exchange. When returning we recommend making sure your parcel has a tracking number and is delivered to our studio ~ please note we do not pick up from counters. 

Email us at hello@netterose.com to arrange and organise an exchange.

*We are not responsible for paying for any import taxes on an exchange coming back into South Africa so please check with us and email us prior to sending your order back for an exchange. 

In the very unlikely event your garment is flawed please email us immediately with your order number + an image of the flaw and we’ll get back to you pronto! Please note this doesn’t include normal wear and tear and we recommend checking out our care tab to make sure you look after your babies right. 

Exchanges are costly and we would love to assist you in selecting the perfect size ~ please always feel free to send us a mail with any and all of your questions as we would love to help you out! x